When will my order ship?

We understand the anticipation of receiving your favorite creators’ custom products! Shipping times may vary depending on the product type. You can check the “Estimated Shipping Date” section on each product page for updates on when your items will be shipped.

For limited-time crowdfunded products like plushies and more, production begins immediately after a successful campaign. Typically, we start shipping these items 1 to 2 months after the campaign ends.

Please note: Estimated delivery times for most countries range from 7 to 15 business days after shipping. However, delivery to some areas may take 10 to 30 business days.

While we strive to bring your plushies to life just as your favorite creator imagined, there may be rare instances where your new friend doesn’t arrive as expected due to shipping mishaps. If your plushie or any other product arrives damaged, please reach out to our support team for assistance.

How do I track my order?

Plush are produced and then shipped 1-2 months after the campaign ends.

Once your order has shipped, you will receive a shipping confirmation email from Craftifyx containing all relevant order information and a tracking number.

You can track the progress of your shipment by entering the tracking number on the “Track My Order” page or by using your order number with your account information.

Please note: Our support team has access to the same shipping information and details provided by the tracking number. If you have any questions about the status of your package en route to its final destination, please contact the carrier responsible for handling the package.

Are there additional costs upon delivery (customs, duties, taxes)?

Please note that we are not responsible for any additional charges, such as extra taxes, customs or duty fees, or other charges imposed by regulatory authorities or mailing services. For specific information, please contact your local mailing service provider.

Additionally, all sales are final and non-refundable.

Where do you ship and how much does shipping cost?

We calculate shipping costs based on the distance of the shipment, and these costs vary by country. To confirm the shipping cost and see if we deliver to your location, please add the item to your cart and proceed to checkout.

During checkout, you can enter your address to verify if we ship to your area. To view the complete list of countries we deliver to, please click the next tab to view the details.

Shipping Locations (Countries With Average Shipping Time 7-15 Workdays)

Since the list of countries/regions we deliver to is frequently updated, we suggest adding an item to your cart, proceeding to the “Checkout” page, and entering your address there. Rest assured, this process won’t commit you to making a purchase. This is the easiest way to check the most accurate and current shipping options for your location.

Please note, however, that we cannot ship to the countries/regions listed below. If your country is not included in the checkout options and is not listed among the restricted destinations, feel free to email us at support@craftifyx.com to inquire whether shipping can be arranged. Thank you for your understanding!

• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• China （可填寫中文收件地址）
• Croatia
• Cyprus
• Denmark
• Finland
• France
• Germany
• Hungary
• Ireland
• Italy
• Japan
• Luxembourg
• Malaysia
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Singapore
• Slovakia Republic
• South Korea
• Sweden
• Switzerland
• Turkey
• United Kingdom
• United States Of America
• Vietnam

All other Countries/Regions have a 10-30 Workdays Average Shipping Time.

Additionally, we CANNOT ship products to the following countries/regions at this time:

Aland Islan (Ahvenanmaa), Andorra, Antigua And Barbuda, Ascension, Azores, Balearic Islands, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Bouvet Island, British Indian Ocean Territory, Burundi, Cameroon, Canary Islands, Cape Verde, Caroline Islands, Cayman Islands, Central African Republic, Chad, Christmas Island, Comoros, Congo, Cuba, Curacao, Djibouti, Dominican Republic, East Timor, Ecuador, Eritrea, Fiji, French Guiana, French Southern Territories, Guadeloupe, Haiti, Heard Island And Mcdonald Islands, Honduras, Iraq, Isle Of Man, Israel, Jamaica, Jersey, Kosovo, Laos, Libya, Madeira, Malawi, Martinique, Mauritania, Mayotte, Micronesia, Mongolia, Montserrat, Nevis, New Caledonia, Norfolk Island, North Korea, Palau, Palestine, Papua New Guinea, Reunion Island, Saint Kitts, Saint Martin, Sao Tome And Principe, Sierra Leone, Somalia, Somaliland, South Georgia And The South Sandwich Islands, South Sudan, Spanish Territories of North Africa, Saint Helena, St. Barthelemy, St. Eustatius, St. Maarten, Sudan, Suriname, Svalbard And Jan Mayen, Syria, The Commonwealth Of Dominica, The Republic Of Kiribati, The State Of Palestine, Togo, United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Island (GB), Western Sahara, Alaska, Puerto Rico, Hawaii, Guam, as well as P.O. Boxes and APO/FPO addresses.